Luxury Handmade Christmas Puddings
Orderline: 01392 459488
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Privacy and Cookies Policy

At Figgy’s we are committed to protecting and respecting your privacy and operate within the General Data Protection Regulations (GDPR).

What do we collect?
We collect the information you give us when you make contact or place an order. This usually includes your name and address, telephone number and email address.

As you browse we also automatically collect information about your IP address, browser and operating system.

When you pay for an order, your card details are taken by a secure payment gateway or PayPal, depending on your choice of payment method. We do not collect your card details ourselves.

You may access certain areas of our website without providing any personal information at all, but to use all features and functions available on our website you may be required to submit certain information.

You may restrict your internet browser’s use of Cookies – we suggest that you look at the Tools setting for your browser. See below for further information about cookies.

You have the right to ask for a copy of any of your personal information which we hold.

How do we use your information?
When you place an order, we use the information you give us to fulfil your order. We keep the information to assist us, and you, when you contact us in the future or wish to order again. If you don’t order from us again, we will delete the information we hold about you after a reasonable period of time.

You can ask us to remove your information from our system at any time.

When you place an order, we pass your delivery information to our courier so they can deliver your order to you.

We do not share your information with anyone else apart from our courier.

When will we contact you?
When you place an order, we will contact you with updates relating to your order. Our courier may also email/text you with a delivery slot.

If you have contacted us with an enquiry, we will reply to answer your query but won’t contact you again on any unrelated matter unless you’ve asked us to.

When you order, you can check a box to indicate you would like a reminder the following Christmas. If you check this box, we will send you a maximum of three reminder emails in the run up to the following Christmas.

How do we store your information?
To protect your information, we follow the GDPR guidance and take precautions to ensure it’s protected. We have put in place various physical, electronic and managerial procedures to safeguard and secure your information.

Electronic information is held on a GDPR-compliant EU-based secure cloud storage system and password protected hardware.

What cookies do we use?
A cookie is a small piece of information that is placed on your computer when you visit certain websites. We choose the Cookies we use carefully and have taken steps to make sure that your privacy is always protected and respected. All Cookies we use are used in accordance with current UK and EU law.

We use the following types of first party cookie:

Analytics cookies: these anonymously remember your computer or mobile device and how you’ve moved around the site. This allows us to look at patterns such as which pages of the website are most popular and how long users spend on each page.

Service cookies: these help our website operate as efficiently as possible such as remembering the contents of your basket for later, or the screen size of your device.

When you first arrive at our site, or if you visit in incognito mode, a cookies permission banner will pop up seeking your consent to use cookies. You may restrict your internet browser’s use of Cookies (we suggest that you look at the Tools setting for your browser) but it may result in a less optimal browsing experience.

The analytics service may place Cookies on your device immediately you visit the Site and it may not be possible to obtain your consent before it does. You can remove these Cookies and prevent future use of them by following the steps set out below:

• You can choose to enable or disable Cookies in your internet browser.

• Most internet browsers enable You to choose whether You wish to disable all Cookies or only third party Cookies.

• By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

• You can choose to delete Cookies at any time but if you do you may lose any information that enables you to access the Site quickly and efficiently and you may lose your personal settings.

We recommend that you make sure that your internet browser is up-to-date and that if you are not sure about anything you look at the help and guidance provided by your internet browser.

Specific details about the cookies we use can be found here.

Changes to this Policy
We have the right to change this Policy as and when we decide or as may be required by law. Please review it regularly. Any changes will be posted on our website and will take effect immediately.

If you have any queries?
Please contact us if you would like to discuss any of this policy in more detail.